Seminar: Crossrail construct new IT support
Thursday 4th May | 3:00-5:00PM with networking afterwards
The Walbrook Building, London EC4N 8AQ
Fruition Partners and ServiceNow would like to invite you to join us in London to hear Crossrail speak about how they've used ServiceNow for IT support and what they've learnt.
The £14.8 billion Crossrail project is currently Europe’s largest infrastructure project. The new railway, which will be known as the Elizabeth Line when services begin in 2018, will be fully integrated with London’s existing transport network and will be operated by Transport for London (TfL).
Come and find out how Crossrail:
- Use automation to reduced annual cost of service requests
- Take advantage of self-service to improve end-user experience and moves incidents from 80% phone to 80% self-service
- Use the CMDB functionality for the handover to TfL