Webinar: Improve customer service management
The cost of delivering service is skyrocketing, while customer satisfaction is at an all‑time low.
Managing customers and cases with CRM isn’t enough.
With ServiceNow, you can deliver effortless service to increase customer satisfaction while proactively reducing case volumes and costs. Connect departments, workflows, and systems, resolve underlying issues, and automate service across the enterprise.
Join this 30min webinar on 23rd March 2017 with Alan Johnson, UK Director of Professional Services at Fruition Partners, A CSC Company and ServiceNow to find out more about Customer Service Management, and learn how to create a service that is:
1) Effortless: Automate common requests such as password resets with out‑of‑the‑box self‑service. Connect front‑end requests to back‑end systems to complete the work.
2) Connected: Fix—and even prevent—issues by connecting customer service to other departments for faster resolution. Route work from customer service to field service, engineering, operations, finance, or legal.
3) Proactive: Take advantage of the Internet of Things (IoT) to pinpoint and resolve issues before customers call. Identify trends, send preemptive customer communications, and align contracts with customer product or service performance.